Privacy Policy

Collection of Personal Data

We collect and use your personal data solely for the purpose of providing hotel services to our customers. Specifically, we may collect personal data for the purpose of:

• Booking rooms and providing accommodation services
• Improving and developing our hotel services
• Managing our relationships with our customers before, during, and after their stay at the hotel
• Ensuring the safety of our customers
• Complying with Greek and European legislation
• Promoting sales

We are legally obliged to ask you and/or your family members for the following information:

• Personal details (e.g., last name, first name, patronymic, ID or passport number, home address, phone, email, date of birth, nationality, place of birth)
• Financial details (e.g., credit card number, VAT number)
• Details regarding your stay (e.g., room number, arrival and departure date)
• Interests (sports, cinema, music, etc.)

Additionally, we may collect certain information related to your use of our services through electronic devices, such as mobile phone information, electronic devices and tablets, internet connection information, location information (e.g., Wi-Fi, mobile apps), voice and image information (e.g., CCTV for security purposes), as well as information from social media when you connect to them.

Please note that you have the option to choose not to provide us with certain information, but this may prevent you from using our services.

We collect personal data, with your consent, in the following cases:

• Room reservation, use of hotel services (dining, entertainment, etc.)
• Registration for mailing lists to receive offers and other service promotions via email
• Connection to our website, hotel Wi-Fi, and social media networks

Information Security

We recognize the importance of the security of your personal data and take all necessary measures, applying modern methods, to ensure the highest possible level of security. Only authorized employees have access to your personal data and only when necessary. We do not disclose your personal data unless we have written authorization from you or it is required by law, court order, or decision of any other public authority, as well as in the case of protecting the rights and safety of our company or/and our customer. In cases where we use third parties to support our systems, we ensure the confidentiality.

Data Storage

We have taken all necessary measures to ensure that the information concerning you is stored or otherwise maintained for as long as required for the purpose for which it was collected or/and for as long as stipulated by the contract or applicable law.

Access – Correction of Your Information & Right to Delete Your Personal Data

According to applicable law, you are entitled, in certain cases, to request details about the information we have collected and to correct it if there are inaccuracies or errors. However, we reserve the right to refuse requests that endanger the privacy of others or involve access not provided by applicable domestic law. If you wish to access your information, please contact the responsible person as stated below. At any time, you have the right to submit a request to delete your personal data.

Modification – Update

We reserve the right to unilaterally modify or/and update these terms of use. Therefore, before each visit to our website and before each booking at our hotel, you should check or read the terms of use to be informed of any changes.

Contact

For any clarification or question regarding these terms of use as well as for the protection and security of personal data, please contact the following address:

"Hanioti Melathron Hotel"

Responsible Person: ...........

Hanioti, 63085, Greece

Phone: +30 2374053911

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.